Returns & Refunds

At LumoraVerse, we want you to receive your order in perfect condition.

Damaged or Defective Items

We accept return or refund requests for items that arrive damaged, defective, or incorrect.

Please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photos or videos showing the damage or defect.

After reviewing your request, we will provide instructions for the next steps. Please do not return an item before receiving return instructions from us.

Change of Mind

We currently do not accept returns or exchanges for change of mind, incorrect size or color selection, or other personal preference reasons.

Refunds

If your request is approved, a replacement or refund may be offered depending on the circumstances. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

If you have any questions regarding a damaged, defective, or incorrect item, please contact us through the contact information provided on our website.